Hi Westley,
It sounds like this is about one of a couple of possibilities:
- The B1UP addon was not installed correctly
- The B1UP addon was not installed with all available features
- You are running a(n older) version of the B1UP addon, that does not have this functionality
- You are running a(n older) version of B1 that does not allow for the addon to provide this functionality.
- You need to activate or do something in B1 or the addon, for this functionality to become available.
Hopefully someone here has experienced the same issue, but otherwise whatever the case, unfortunately it is up to your SAP Partner, or the SAP Partner who sold you the addon, to provide the solution.
But...
When the addon was installed you should have at least been provided with documentation for your specific version of B1UP. If your SAP Partner has taken the easy road, and just given you links to Boyum's instructional videos, you might argue that they are in breach of contract, and must provide the solution for free...
Also B1UP can be supported by other SAP Partners than your own...
Also, B1UP is very good, but it is not the only one...
Also, you are entirely free to choose which SAP partner you want to work with, and there are plenty of others...
(wink, wink, nudge, nudge)
Regards,
Johan