Hi Tom - from my side, it is very hard to say why this is happening; please keep in mind the version of software you are using is almost 3 years old, so at this point it would be difficult to troubleshoot. I tried to download the SP you are on but Service Marketplace just says "no longer in maintenance" - I don't think that's really true as of now, it could be a bug with the new SAP Support Launchpad.
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