Hello,
We have a scenario where the products is returned back from the customer due to damage. Based on the damage customer files claim and gets paid by debit memo from insurance companies.
Customer refurbishes the returned product using refurbishment process. BUT the claim amount in the debit memo above needs to be captured on the Order asa -ve (revenue) which eventually settles to the material valuation.
HOW can we get that claim amount on to the WO? Is there any way where a manual posting can be done on to the order as revenue?
I understand that this is more of a FI/CO issue but as of now we don't have a simple solution.
Any suggestions will be appreciated. Thanks in advance.